Privacy Policy
We express our gratitude for your decision to join the HR Estate Agents community (“Company,” “we,” “us,” or “our”). Our dedication lies in safeguarding your personal information and upholding your privacy rights. Should any queries or apprehensions arise regarding this privacy notice or our handling of your personal information, do not hesitate to reach out to us at hello@hrestateagents.co
As you navigate through our website, www.hrestateagents.co (referred to as the “Website”), and engage with any of our services (collectively known as the “Services,” encompassing the Website), we acknowledge the trust you place in us regarding your personal information. Our commitment to safeguarding your privacy is paramount. In this privacy notice, we aim to elucidate, in the most transparent manner possible, the nature of the information we collect, its utilization, and the rights you possess concerning it. We encourage you to peruse this notice attentively, as its contents hold significance. If there are any terms within this privacy notice that you find disagreeable, we kindly request that you cease the use of our Services promptly.
The scope of this privacy notice encompasses all information gathered through our Services, encompassing our Website, along with any associated services, sales, marketing, or events. We urge you to thoroughly peruse this privacy notice, as it elucidates how we handle the information we collect and provides insights into our practices. Your careful consideration of this notice will aid in comprehending the ways in which we manage the data entrusted to us.
DATA COLLECTION: OUR PRIVACY POLICY
We gather and handle the following data related to you:
Information you provide: This refers to data you voluntarily share with us, either by completing forms on our website (referred to as “our site”) or through communication via phone, email, or other means.
Information we automatically collect: During your visits to our site, we may automatically gather the following details:
Technical information: This includes the Internet Protocol (IP) address used to establish your computer’s connection to the Internet.
Details about your visit: This encompasses various information related to your interaction with our site.
INFORMATION SHARING POLICY
Your information is only shared under specific circumstances, such as with your explicit consent, to comply with legal requirements, to deliver services, safeguard your rights, or fulfill business obligations.
The processing or sharing of your data is done based on the following legal grounds:
Consent: If you have granted us explicit permission to use your personal information for a specific purpose, we may process your data accordingly.
Legitimate Interests: Data processing may occur when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: In instances where a contractual agreement exists between us, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information when legally compelled to comply with applicable laws, governmental requests, court orders, judicial proceedings, or legal processes. This includes responding to court orders, subpoenas, or requests from public authorities for national security or law enforcement purposes.
Vital Interests: Information disclosure may be necessary to investigate, prevent, or address potential policy violations, suspected fraud, threats to individual safety, illegal activities, or as evidence in litigation in which we are involved.
Additionally, your data or personal information may need to be processed or shared in the following scenarios:
Business Transfers: Information may be shared or transferred in connection with, or during negotiations of, mergers, sales of company assets, financing, or acquisitions involving all or part of our business.
Business Partners: We may share your information with business partners to provide specific products, services, or promotions.
USAGE OF COOKIES AND TRACKING TECHNOLOGIES
The utilisation of cookies and other tracking technologies may be employed to gather and retain your information. These technologies, such as cookies, web beacons, and pixels, may be utilised to access or store information. Detailed information regarding the purpose and management of these technologies, as well as how you can decline specific cookies, is elucidated in our Cookie Notice.
DURATION OF INFORMATION RETENTION
We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, and to meet our legal, regulatory, tax, accounting, and operational obligations.
The period for which we hold your information will depend on the nature of the information, the purpose for which it was provided, and our ongoing relationship with you. In many cases, we will retain your details for an extended period where we have a legitimate interest in doing so, for example to keep you informed about properties that may be of interest to you in the future, to maintain a record of our dealings with you, or to be able to assist you with future enquiries.
We regularly review the information we hold and will securely delete or anonymise it when it is no longer required. You have the right to ask us to stop using your information for marketing purposes at any time, and you can request erasure of your personal information, subject to any legal obligations that require us to retain it.
ENSURING THE SECURITY OF YOUR INFORMATION
We are dedicated to safeguarding your personal information through a combination of organisational and technical security measures. To secure the personal information we process, we have implemented suitable technical and organisational security measures.
Despite our comprehensive safeguards and diligent efforts to ensure the security of your information, it is important to note that no electronic transmission over the Internet or storage technology can be guaranteed to be 100% secure. Consequently, we cannot provide an assurance or guarantee that malicious actors, cybercriminals, or other unauthorised third parties will be unable to circumvent our security measures, potentially gaining improper access to, collecting, stealing, or modifying your information.
While we strive to offer the utmost protection for your personal information, the transmission of such information to and from our Website inherently carries some level of risk. Therefore, accessing the Website is advised only within a secure environment.
COLLECTION OF INFORMATION FROM MINORS
We explicitly refrain from knowingly collecting data from or marketing to individuals under 18 years of age. Our policies prohibit the solicitation of data or marketing to children under 18. By utilising the Website, you affirm that you are at least 18 years old or, if you are the parent or guardian of a minor, that you consent to the minor’s use of the Website. Should we discover that personal information from users under 18 has been collected, we will promptly deactivate the account and take reasonable measures to delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, we encourage you to contact us at hello@hrestateagents.co
PRIVACY RIGHTS
You retain the authority to review, modify, or terminate your account at any juncture.
For residents in the European Economic Area (EEA) who believe that their personal information is being unlawfully processed, the right to file a complaint with their local data protection supervisory authority is acknowledged.
Contact details for these authorities can be found at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Residents in Switzerland also possess the right to contact the data protection authorities. For their contact details, please visit https://www.edoeb.admin.ch/edoeb/en/home.html.
Concerning cookies and similar technologies, most web browsers are configured to accept cookies as the default setting. However, you have the option to adjust your browser settings to remove or reject cookies. It’s important to note that such adjustments may impact certain features or services on our website. If you wish to opt-out of interest-based advertising by advertisers on our website, you can visit http://www.aboutads.info/choices/.
DO-NOT-TRACK FEATURES
Several web browsers, mobile operating systems, and mobile applications incorporate a Do-Not-Track (“DNT”) feature or setting. Activating this feature signals your privacy preference, indicating that you do not wish to have data about your online browsing activities monitored and collected. Currently, there is no universally accepted technology standard for recognising and implementing DNT signals. Consequently, we do not presently respond to DNT browser signals or any other mechanism that automatically conveys your choice not to be tracked online. If a standard for online tracking is established in the future, necessitating our compliance, we will duly inform you of such practices in a revised version of this privacy notice.
UPDATES TO THIS NOTICE
Yes, we commit to updating this notice as needed to ensure compliance with relevant laws. The revision will be denoted by an updated “Revised” date, and the modified version will take effect as soon as it is accessible. In the event of substantial changes to this privacy notice, we may notify you by prominently posting the modifications or by directly sending a notification. We encourage you to regularly review this privacy notice to stay informed about how we are safeguarding your information.
REVIEW, UPDATE, OR DELETE YOUR DATA
Depending on the laws applicable in your country, you may have the right to request access to the personal information we collect from you, modify that information, or, in certain circumstances, delete it. To initiate a request to review, update, or delete your personal information, please submit a request form by clicking here. We commit to responding to your request within 30 days.
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From finding your dream home to handing over the keys, we take the stress out of every step.
Trustindex verifies that the original source of the review is Google. From the moment we met Zach and his team, we were impressed by the care and professionalism they brought to preparing our house for sale. Throughout the entire process, they never let us down. Zach was fully committed and always available to answer your calls, seven days a week - even during his holiday, he has an ability to make you feel like you are his only client, by being focused, professional with a welcoming friendly approach and smile to greet you every time. We received a full offer within two weeks and completion shortly afterwards. Well done to HR Estate Agents-we could not have asked for more, many thanks from us all.Posted on Fiona AngoveTrustindex verifies that the original source of the review is Google. Big respect and love to roshan helped me buy my first home from start to finish highly recommend 5 STAR servicePosted on Qasim HussainTrustindex verifies that the original source of the review is Google. We have recently moved house, and Zack at HR sold ours whilst supporting us through the whole selling and buying process. He was always on hand to answer questions and offer advice, and made the whole thing as stress free as possible! Zack was always contactable, professional and understanding throughout the whole process. Thanks Zack for all your help and support!Posted on Corin McCabeTrustindex verifies that the original source of the review is Google. We've just sold our parents' home through HR Estate Agents. Very impressed all the way through from start to finish with partner agent Catherine Thompson, who found us a good buyer and followed through right to sale completion. If you're looking for someone with the energy and ability to proactively sell your house for you and sort through with little fuss all the issues that crop up, then I thoroughly recommend contacting Catherine.Posted on Camino de Santiago WalkerTrustindex verifies that the original source of the review is Google. Catherine was professional and helpful every step of the way. Would highly recommend her and will definitely be using her again.Posted on Craig BryantTrustindex verifies that the original source of the review is Google. Catherine was a fantastic help throughout the whole process. She kept us updated every step of the way, was always professional and approachable, and worked hard to get everything across the line smoothly. Her communication and support really made a stressful process much easier for us. We really appreciated all of her efforts and wouldn’t hesitate to recommend her to others.Posted on Jack SarjeantTrustindex verifies that the original source of the review is Google. We can't thank Zach enough for helping with the purchase of our new property. He went above and beyond to ensure everything went through even when times got extremely stressful and difficult for us. Remaining professional and always updating us throughout the process. Thank you Zach! ⭐⭐⭐⭐⭐Posted on Aimee ClarkeTrustindex verifies that the original source of the review is Google. Zach was a pleasure throughout, the sort of person who will always return your call, always go above and beyond. I honestly think our purchase and move would not of happend if not for Zach. Thank you.Posted on SSJ KakarotTrustindex verifies that the original source of the review is Google. We want to take this space to write a few lines for the amazing experience that we had with Harry Richards in buying a property recently. Harry is a very positive & good individual to work with, he understands the nuance of a situation and gets the job done to the level & measure as the clients thought of in their mind. From the very first viewing to completion, he was always quick to respond as well as vivid& transparent in his explanations to questions that we had. He’s easy to work with and prompt with his response. He is always willing to take time & effort to make things happen& fall in place. What really made a difference was his strong local knowledge. He gave us a real insight into the area which helped us feel confident that we were making the right decision, not just about the house but about the neighbourhood too. He was supportive & proactive throughout the entire process which made what can often be extremely stressful feel much more manageable. We are now happy in the new home, many thanks dear Harry —-grateful for your help & support. We would like to recommend him to anyone looking to buy a property.Posted on Bina Unni